If you’re using Sellbrite, you already know the value of having everything in one place, and Re:amaze does the exact same thing. So what’s Re:amaze? It’s ecommerce customer support software built around the same idea, just for your customer conversations.
And the more channels you sell on, the more those conversations pile up. Re:amaze gives you one place to manage all of them, so your support operation can keep pace with your sales operation.
Your customers are reaching out from everywhere
When you sell across multiple channels, support requests follow. A customer might message you through Facebook after seeing your Instagram ad, while another emails you directly about an Amazon order, and someone else opens a chat on your Shopify store. Without a central place to manage all of that, things fall through the cracks. Response times slip, conversations get lost, and customers feel like they’re talking to a different business every time.
Re:amaze brings all of those conversations into one shared inbox. Email, live chat, Facebook, Instagram, SMS all land in the same place, so your team (or just you) can respond faster and stay organized.
Why Re:amaze is the right ecommerce customer support software for Sellbrite users
The parallel is straightforward. Sellbrite is your hub for selling. Re:amaze is your hub for supporting the customers those sales generate. The more channels you sell on, the more communication you’re managing, and the more Re:amaze starts to make sense.
A few things Re:amaze does especially well for ecommerce sellers:
- Shared inbox across every channel. Email, chat, social, SMS, and more all in one view. No more switching tabs or missing messages.
- AI Agent. Re:amaze includes a built-in AI Agent that automatically handles customer conversation across, chat, email, and SMS.
- Customer context at a glance. Re:amaze pulls in order history and customer data so you can see who you’re talking to and what they’ve ordered.
- Automation and workflows. Set up rules to tag, route, or respond to messages automatically based on keywords, channel, or customer behavior.
- A built-in FAQ and help center. Give customers a place to find answers on their own, which means fewer tickets for you to handle manually.
An exclusive offer for Sellbrite users
Because Sellbrite and Re:amaze are both built for ecommerce businesses, we want to make it easy to add Re:amaze to your workflow. Sellbrite users get a permanent 20% discount, so you’re saving every single month.
To sign up for Re:amaze and claim your discount, reach out to the Re:amaze support team at support@reamaze.com or use the chat widget on reamaze.com and let them know you’re a Sellbrite customer. Their team will take care of you from there.
